The American Institute Internship Program

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PROGRAMRESPONSIBILITIESTESTIMONIALSOJT MANUAL
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Greetings and welcome to the Internship-Work-Immersion-OJT Program at the American Institute for English Proficiency. Our institute, founded in 2007 with locations in Makati, Quezon City, Alabang, and Rizal, is committed to the concept of “edutainment,” blending education and entertainment for an enriched learning experience.

At AIEP, we are committed to creating an enriching and engaging learning environment. Our approach prioritizes the infusion of enjoyment into our programs as we understand that a positive learning experience contributes significantly to information retention and practical application, as supported by research findings. Accordingly, we encourage our interns not only to acquire valuable insights but also to savor the rewarding journey of continuous learning.

Embark on a transformative Internship/OJT experience at the American Institute for English Proficiency. Diverging from conventional roles entailing mundane tasks, our program is meticulously crafted to nurture proficiency in administrative, customer service, and marketing responsibilities, fostering an environment conducive to the development of outstanding colleagues. Our hands-on approach ensures interns actively contribute to decision-making in our events, promoting confidence-building throughout their journey with us.

As part of this program, you’ll engage in various activities, including event planning, scheduling, classroom annotating, and participation in specific events designed for both enjoyment and professional growth. This hands-on approach ensures that you not only contribute meaningfully to the institute but also interact with our specialists, clients, and students. Join us in a dynamic learning experience that goes beyond routine tasks and prepares you for a successful future.

Feel free to explore and immerse yourself in our program, where education meets entertainment, providing a unique and effective approach to learning English.

We invite you to apply as an intern at our school, and we will make sure that you will enjoy the learning process as an intern or OJT.  Simply email your letter of intent and resume to helpdesk@aiepro.org.

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In an English school catering to international students, customer service tasks play a crucial role in ensuring a positive and supportive experience for students from diverse backgrounds. Here are the top 10 customer service and administrative tasks for an English school with international students:

  1. Orientation and Onboarding Support:
    • Providing comprehensive orientation sessions to help new international students acclimate to the school, including information about facilities, services, and cultural aspects.
    • Assisting with the onboarding process, including guidance on program requirements, class schedules, and any necessary paperwork.
    • Touring students in the vicinity of their education so that they are familiar with the malls, restaurants, gyms, churches, and parks nearby.
    • Conducting guided tours for students, acquainting them with nearby malls, restaurants, gyms, churches, and parks, informing them of key amenities and landmarks in the vicinity. This orientation enhances their familiarity with the local surroundings, contributing to a seamless adjustment to their educational environment.
  2. Language Assistance and Support:
    • Offering language support services to address language barriers and enhance students’ understanding of coursework, assignments, and school policies.
    • Providing resources such as language workshops, tutoring, or language exchange programs to help students improve their English proficiency.
    • Engage clients in scheduled conversation practice sessions to foster improved speaking skills, ensuring a supportive atmosphere for language development and cultural integration.
  3. Cultural Adjustment Assistance:
    • Offering support in cultural adjustment, helping international students navigate cultural differences and adapt to their new environment.
    • Organizing cultural events, workshops, or mentorship programs to foster a sense of community and belonging among international students.
  4. Visa and Documentation Assistance:
    • Assisting students with visa-related inquiries, providing guidance on required documentation, and ensuring compliance with immigration regulations.
    • Offering resources and information about legal requirements for international students, including work permits or extensions.
  5. Accommodation Assistance:
    • Providing guidance and support in finding suitable accommodation options for international students, including information on local housing, dormitories, or off-campus living.
  6. Cultural and Recreational Activities:
    • Organizing cultural exchange programs, social events, and recreational activities to help international students integrate into the local community and build connections with peers.
  7. Feedback and Continuous Improvement:
    • Establishing channels for collecting feedback from international students to understand their experiences and address any concerns promptly.
    • Using feedback to implement improvements in services, curriculum, and overall student satisfaction, fostering a culture of continuous improvement.
  8. 24/7 Emergency Support:
    • Establishing a dedicated helpline or contact point for emergencies, ensuring that international students have access to immediate assistance in case of urgent situations.
    • Collaborating with local authorities and support services to provide a safety net for students facing emergencies.

These customer service tasks aim to create a supportive and inclusive environment for international students, addressing their unique needs and contributing to their overall well-being during their time at the English school.

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Russell Caleb Lising
General Manager

Chelsee Ponce Cruz Testimonial for AIEP

0 Comments
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On my first days as an intern at AIEP, I did the marketing tasks for three days straight. I somehow enjoyed doing the tasks given by my supervisor; sometimes, it's hard because you are just facing the computer all day, but I have learned many new things from that experience. In the middle of my internship, I felt lucky
Read more

Brenna Munoz Testimonial for AIEP

0 Comments
/
Working as an intern at AIEP is a wonderful experience for me, knowing that it is an international institute, so their standards are high. Handling different tasks at the same time is also a game that is played at AIEP; stress, the good kind, will help you be better at doing your tasks. Expect that there will be no time
Read more

Moira Austria Testimonial for AIEP

0 Comments
/
Being an intern at the American Institute for English was definitely an awesome experience. Though we were faced with different tasks everyday, it wasn’t as hard because we had someone walking us through those tasks, and that is mainly Diane, and it wasn’t as difficult when you had 10 members or other interns
Read more
  • SOCIAL MEDIA – Login to our social media accounts and post three times throughout the day, once in the morning, once at lunch time, and once at the end of the day.  Please make sure that you follow the correct format: Caption. I love studying at The American Institute, the best place to learn English in the Philippines. www.aiepro.com.  ~ helpdesk@aiepro.org ~ 0917-701-9520 #AIEPRO #English #AIEPROEnglish #grammar #writing #IELTS #TOEFL #StudyEnglish #LearnEnglish #EnglishSchool #ReviewCenter
    A. AIEP Makati Facebook Page
    B. AIEP Quezon City Facebook Page
    C. AIEP Facebook Group
    D. AIEP Intern Facebook Account
    E. AIEP Instagram @AIEPROENGLISH Account
    E. AIEP Intern Instagram @InternLifePh Account
    F. AIEP Intern Instagram @CollegeLifePh Account
  • EMAIL CAMPAIGNS
    A. Search for the email contact of companies and schools.
    B. Upload corporate contacts on Hubspot.
    C. Send email to contacts using templates on Hubspot.
  • VENDOR PARTNERSHIPS – Contact companies for potential vendor partnerships.  For example, we can sponsor a weekly gift certificate (GC) giveaway through raffle drawing at a coffee shop using the business cards of customers.  We can offer the students of AIEP discounted items and services from specific vendors.
    A. Tour and Travel Agencies
    B. Hotels and Restaurants
    C. Bookstores, Cafes, and Others
  • CLERICAL
    A. Encoding
    B. Filing and Copying
    C. Phone Handling
    D. Front Desk Handling
  • ANNOTATING
    A. Documentation of Classes
  • ACCOUNTING
    A. Bookkeeping
    B. Liquidation
    C. Financial Reports
  • OTHER

Chelsee Ponce Cruz Testimonial for AIEP

0 Comments
/
On my first days as an intern at AIEP, I did the marketing tasks for three days straight. I somehow enjoyed doing the tasks given by my supervisor; sometimes, it's hard because you are just facing the computer all day, but I have learned many new things from that experience. In the middle of my internship, I felt lucky
Read more

Brenna Munoz Testimonial for AIEP

0 Comments
/
Working as an intern at AIEP is a wonderful experience for me, knowing that it is an international institute, so their standards are high. Handling different tasks at the same time is also a game that is played at AIEP; stress, the good kind, will help you be better at doing your tasks. Expect that there will be no time
Read more

Moira Austria Testimonial for AIEP

0 Comments
/
Being an intern at the American Institute for English was definitely an awesome experience. Though we were faced with different tasks everyday, it wasn’t as hard because we had someone walking us through those tasks, and that is mainly Diane, and it wasn’t as difficult when you had 10 members or other interns
Read more

Chelsee Ponce Cruz Testimonial for AIEP

0 Comments
/
On my first days as an intern at AIEP, I did the marketing tasks for three days straight. I somehow enjoyed doing the tasks given by my supervisor; sometimes, it's hard because you are just facing the computer all day, but I have learned many new things from that experience. In the middle of my internship, I felt lucky
Read more

Brenna Munoz Testimonial for AIEP

0 Comments
/
Working as an intern at AIEP is a wonderful experience for me, knowing that it is an international institute, so their standards are high. Handling different tasks at the same time is also a game that is played at AIEP; stress, the good kind, will help you be better at doing your tasks. Expect that there will be no time
Read more

Moira Austria Testimonial for AIEP

0 Comments
/
Being an intern at the American Institute for English was definitely an awesome experience. Though we were faced with different tasks everyday, it wasn’t as hard because we had someone walking us through those tasks, and that is mainly Diane, and it wasn’t as difficult when you had 10 members or other interns
Read more

Welcome to the American Institute for English Proficiency’s Internship and Work Immersion Program.  At The American Institute, we take pride in the high quality training we provide our interns, but we also make sure that having fun is part of the learning process.  Here is your Intern/OJT Manual to help you ensure that you will be able to make the most out of your time at AIEP.

This manual only serves as your guide to success.  Most of the learning and fun activities will happen as we progress through your hours rendered.  If you have any questions with any policies, do not hesitate to ask your supervisor or manager.  Good luck!

AIEP Policies

  1. No Discrimination Policy: The American Institute is a diverse workplace.  We respect everyone, we therefore will enforce no discrimination based on race, color, religion or creed, national origin or ancestry, sex, age, physical or mental disability, and veteran status.
  2. Courtesy Policy: Please make sure that cellphones and social media accounts are not used during internship/OJT hours, unless directed by supervisor for specific tasks related to work.  Restroom break should be limited or minimized.  Lastly, in order to facilitate better work environment, noise should be minimized as well.  This doesn’t mean that we do not want to have fun.  It simply means that we want to respect and be courteous to our colleagues as well.
  3. English Only Policy: We want to provide all our students and colleagues a great place for learning English.  We should practice what we preach so that we can continue to improve our English and communication skills.

Basics

  1. Attendance: There are two shifts available, 9am to 5pm and 11am to 8pm.  In order to assist you with your schedule, interns and OJTs will be given an option to select one.
  2. Attire: We have smart casual dress code for all interns and OJTs.  On Fridays, however, we have a dress down code, and you will be allowed to wear dark jeans and casual shoes.
  3. Attitude: We are all about learning and having fun at The American Institute.  In fact, some of our students call us their second home.  Make sure that you live all negativity outside, and come in with all energy and enthusiasm.

Performance

Results versus Efforts: At The American Institute, we want to make sure that our interns and OJTs learn very important skills, attitudes, and behaviors necessary to be competitive in the global marketplace.  As a result, it is vital that our interns and OJTs understand the difference between results or performance and efforts.

Results means that there was high impact when it comes to work production.  Goals were set and achieved.  Better yet, they were achieved beyond expectations.

Effort doesn’t necessarily mean that high impact was achieved.  Even though there was much effort, there was still failure, resulting into not achieving the goals set.  This doesn’t mean that there was no learning; in fact, we believe that we learn a lot  from our mistakes.  We simply learn our lessons and do it better the next day.